Frequently Asked Questions

CryptoConverter charges only 0.1% fee on all exchanges - the lowest in the industry. Compare this to Changelly's 0.25% or ChangeNOW's 0.5% average fees. Additionally, there are network fees that depend on the blockchain you're using (for example, Bitcoin network fees or Ethereum gas fees). These network fees are not controlled by us and are paid directly to the blockchain miners/validators.

Most exchanges complete within 2-30 minutes, depending on blockchain confirmation times. Here's a breakdown by network:

Fast (2-5 minutes): Ethereum, Solana, Polygon, BNB Chain, XRP, Litecoin
Medium (10-20 minutes): Bitcoin, Cardano, Polkadot
Variable: During high network congestion, times may be longer

Our average exchange time of 2 minutes is significantly faster than ChangeNOW (5 min) or Changelly (10 min).

No, CryptoConverter does not require registration or KYC (Know Your Customer) verification for any transaction size. Unlike Changelly which often requires identity verification for larger amounts, we believe in protecting your privacy. Simply select your coins, enter your wallet address, and complete your exchange - no personal information needed.

CryptoConverter supports over 500 cryptocurrencies including:

Major coins: Bitcoin (BTC), Ethereum (ETH), Tether (USDT), USD Coin (USDC), BNB, XRP, Solana (SOL), Cardano (ADA), Dogecoin (DOGE)
DeFi tokens: Chainlink (LINK), Uniswap (UNI), Aave (AAVE), Compound (COMP)
Layer 2: Polygon (MATIC), Arbitrum (ARB), Optimism (OP)
And 450+ more...

We support more coins than ChangeNOW (400+), Changelly (350+), or SimpleSwap (300+). New tokens are added weekly.

Yes, CryptoConverter uses enterprise-grade security measures including:

Encryption: AES-256 encryption for all data, TLS 1.3 for all connections
Wallet security: Multi-signature cold wallets, regular security audits
Fraud protection: Real-time fraud detection, automatic risk scoring
Infrastructure: SOC 2 Type II certified data centers, 24/7 monitoring, DDoS protection
Privacy: No personal data stored, end-to-end encryption

We've been operating since 2019 with 99.9% uptime and zero security breaches.

Fixed Rate: Locks your exchange rate for 30 minutes, guaranteeing you receive exactly the amount shown at the time of creating the exchange. Ideal for volatile market conditions or when you need precise amounts. Slightly higher fee applies.

Floating Rate: Gives you the best available rate at the moment your deposit is confirmed. The final amount may vary slightly (usually within 0.5%) based on market conditions. Lower fees and potentially better rates during stable markets.

Yes, CryptoConverter offers several advantages over ChangeNOW:

Lower fees: 0.1% vs ChangeNOW's 0.5% average
Faster exchanges: 2 min average vs 5 min
More coins: 500+ vs 400+
No KYC: Never required vs sometimes required for large amounts
Higher rating: 4.9/5 Trustpilot vs 4.6/5

While ChangeNOW is a reputable platform established in 2017, CryptoConverter offers better value on all key metrics.

If your exchange is delayed, it's usually due to blockchain network congestion. Here's what to do:

1. Check status: Use your order ID to track the exchange status in real-time
2. Wait for confirmations: Some blockchains require multiple confirmations
3. Contact support: If the delay exceeds 1 hour, contact our 24/7 live chat

In rare cases where an exchange cannot be completed, your funds are automatically refunded to the sending address within 24 hours. Our support team is available 24/7 to assist with any issues.

CryptoConverter specializes in crypto-to-crypto exchanges only. This focus allows us to offer the lowest fees (0.1%), fastest transactions, and complete privacy without KYC requirements.

For fiat-to-crypto purchases, you can:
1. Buy crypto on a centralized exchange (Coinbase, Kraken, etc.)
2. Use CryptoConverter to swap to your desired cryptocurrency at the best rates

This two-step approach often results in better overall rates than using a single platform for both fiat and crypto exchanges.

Minimum: Varies by cryptocurrency, typically around $1-5 USD equivalent
Maximum: No maximum limit - exchange any amount

Unlike some competitors that impose daily or monthly limits, CryptoConverter has no restrictions on the number or size of exchanges you can make. This makes us ideal for both small trades and large institutional swaps.

Yes, CryptoConverter offers a free REST API for developers and businesses. Features include:

Endpoints: Get rates, create exchanges, check status, list supported currencies
Real-time updates: WebSocket support for live rate updates
Documentation: Comprehensive API docs with code examples
Sandbox: Test environment for development
Support: Dedicated API support team

Our API is free to use, unlike Changelly which charges for API access. Contact us for enterprise solutions and custom integrations.

Our support team is available 24/7 through multiple channels:

Live chat: Available on our website - fastest response time
Email: [email protected] - response within 1 hour
Telegram: @CryptoConverterSupport
Twitter: @cryptoconverter

When contacting support, please have your order ID ready for faster assistance.